Field Service Technician

Owings, MD
Full Time
Experienced

POSITIONS SUMMARY

Inamax is seeking a dedicated and skilled Field Service Representative to join our team. The ideal candidate will possess a strong work ethic with the physical ability to deliver equipment & comfortably learn basic gaming setup as well as troubleshoot and repair various equipment in the field. In addition, this role will also be responsible for identifying and qualifying potential customers, initiating conversations, and setting up meetings for the sales team.

 

KEY RESPONSIBILITIES

  • Perform deliveries, installation, maintenance, and small repairs of gaming equipment on-site at customer locations.
  • Ability to effectively analyze and troubleshoot to resolve technical problems.
  • Ability to diagnose and repair hardware, software, and gaming related equipment.
  • Troubleshoot repair and replace boards, some at the component level.
  • Accurately track inventory to ensure adequate levels of equipment and supplies.
  • Ability to safely lift or handle 50+/- pounds.
  • Conduct routine route inspections and preventative maintenance to ensure optimal equipment performance.
  • Operate hand truck and other machinery safely while adhering to all safety protocols.
  • Maintain accurate records of service performed.
  • Provide exceptional customer service by communicating effectively with clients regarding their equipment needs and service updates.
  • Collaborate with team members to improve service processes and enhance overall customer satisfaction.
  • Other duties as assigned.

QUALIFICATIONS & EXPERIENCE

  • High School Diploma or equivalent
  • Technical degree or certification preferred
  • 3+ years as a field service technician
  • Proven work experience as a field service technician
  • Must have a valid drivers license and a clean driving record to drive a company vehicle before the start date in the position
  • Must be at least 21 years of age
  • Ability to troubleshoot, test, repair and service technical equipment
  • Possess the ability to use hand/portable tools
  • Familiarity with mobile tools and applications
  • Excellent time management skills
  • Mechanical and electrical skills
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Good communication and training skills
  • Must have weekend flexibility

PHYSICAL REQUIREMENTS

  • Familiarity with network technologies and troubleshooting.
  • Experience in the Gaming industry.
  • Competence with basic hand tools.
  • Comfortable with learning gaming software to configure equipment.
  • Willingness to help physically move equipment from location to location.
  • Problem-solving skills to identify & develop effective solutions quickly.
  • Proficient in English, both written and verbal, for clear communication with customers and team members. Spanish and/or second language is a huge plus.
  • Must be able to obtain and maintain a gaming license in Maryland
  • A commitment to safety practices in all aspects of work is essential.
  • If you are a motivated individual with a passion for providing top-notch service, we encourage you to apply for this exciting opportunity as a Field Service Representative.
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